Privacy Policy

Last updated: June 26, 2026

This Privacy Policy explains how Vidcel ("we", "us", or "our") collects, uses, and protects your personal information when you use our services at vidcel.com.

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1. Information We Collect

We collect the following types of information:

• Name and email address (when you submit a request or sign up)
• Company name and website URL (for service personalization)
• Product photos and videos you send us for production
• Payment information (processed securely by Stripe — we never store card details)
• Communication records (emails, WhatsApp, LINE messages)

2. How We Use Your Information

We use your information solely to:

• Deliver the video production services you requested
• Communicate with you about your orders and revisions
• Process payments via Stripe
• Improve our service quality

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following third-party tools to deliver our services. Each has its own privacy policy:

• Stripe — Payment processing (stripe.com/privacy)
• Google Drive — File storage and delivery (policies.google.com/privacy)
• Google Forms — Revision requests (policies.google.com/privacy)
• Kling AI / fal.ai — AI video generation (photos are processed for production only)
• LINE — Domestic client communication
• WhatsApp — International client communication

4. Photo and Video Retention

Photos and videos you submit for production are stored in our Google Drive for 90 days after delivery, then permanently deleted. We do not use your product images for any purpose other than producing your ordered videos.

5. Data Security

We take reasonable measures to protect your information, including:

• Restricted access to client files (shared only with you)
• Encrypted file transfer via Google Drive
• No storage of payment card details (handled entirely by Stripe)

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for communications at any time

To exercise any of these rights, contact us at hello@getvidcel.com.

7. Cookies

Our website (vidcel.com) does not use tracking cookies or third-party analytics. We use no advertising trackers.

8. Children's Privacy

Our services are intended for business use only and are not directed at individuals under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at vidcel.com/privacy. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us:

hello@getvidcel.com